Averna - Applicatio​ns Engineer Position - Atlanta, GA Area

[cspowell]

Applications Engineer

Averna is a global test engineering solutions company, and a strategic partner for innovative OEMs. Averna empowers high-tech manufacturers to accelerate electronic product development, achieve superior quality throughout the design lifecycle, and maximize productivity.

Job Summary:

The Applications Engineer reports to the Customer Support Manager and Operations Manager and is responsible to achieve specific technical support and production activities.

Duties and responsibilities:

Production and Installation:

• Integrate and test company products and systems
• Installation and training at the customer site
• For all engineering products delivered, work with the engineering department to create the maintenance and troubleshooting guides from a user's point of view. Including system documentation, program descriptions, flowcharts and operation procedures;
• Document exceptions and fixes for inclusion into core product;
• Provide feedback from customer users to product team;
• Perform QA on new product software releases;

MUST be able to travel international without major restrictions
Technology supported includes custom made test equipment, unique engineering designs.
Customer Support:

• Diagnose, De-Bug and fix less complicated bugs using but not limited to LabVIEW, TestStand, TCL and MySQL;
• Work with senior developers to identify and resolve complicated technical software problems, and some hardware problems;
• Learn the Averna products and applications to be able to understand customer requests from their point of view;
• Document frequent issues into scripted processes; create FAQ;
• Document required bug fixes, end-user feature improvements, and operations feature improvements;
• Understand customer urgencies and priorities, and address urgent issues quickly.
• Provide primarily first and second tier remote customer support, troubleshooting and solutions for existing customers;

MUST enjoy customer interaction and will do that up to 40% of the time

Occasional week night or weekend work is require to support customer from different time zones and with urgent requests (approx. 15% of the time)

The chosen candidate will:

• Develop a deep and broad understanding of Averna tools and products;
• Use the in-house tools to track customer requests;
• Take ownership of problems and see them through to successful resolution;

Qualifications:

• Bachelor degree in computer science, electrical engineering or computer engineering
• Experience with RF instrumentation is required;
• Practical experience with LabVIEW, TestStand, TCL programming is an asset;
• Practical experience with MS SQL and MySQL is an asset;
• 2-5 years experience solving deployment and support issues is an asset;
• Good general computer knowledge (e.g. Windows, TCP/IP networking, FTP) with a strong aptitude for problem solving;
• Experience as a software engineer for test platforms or real-time software engineering;
• Knowledge of broadband and telecommunication industries is an asset;
• Able to read engineering design documentation (mechanical, electrical or software);
• Other language skills such as Chinese are an asset;

Required skills:

• Likes to interact directly with customers to achieve customer satisfaction with a "can do" attitude, ability to easily establish good relationships with customers;
• Pro-activity, creativity, autonomy, diplomacy, open-mindedness, and patience;
• Great listening, self motivated individual with excellent oral and written English communication skills;
• Ability to quickly learn systems and trouble shoot with the customer live and remotely;
• Good verbal skills for telephonic work and ability to develop well written documentation.

To apply:

Please send your resume to cv@averna.com and mention the title of the position.

We would like to thank you for the interest towards Averna, please note that only those candidates being considered for the position will be contacted.