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resetting CRIO password


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I am trying to reset a Crio 9074  following this procedure

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P9Y3SAK&l=en-US

 

However, even in safe mode i cant get by the password. The document says to simply click on. The OK button on mine is greyed out. NI  MAX is showing the controller is in safe mode

Anyone have any suggestions?

Thanks

 

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