NI5124 error code -50550

[Bjarne Joergensen]

NI-5124 PXI oscilloscope failing.

 

1.       It’s placed in a system that has run for 20 years on Windows XP and Labview 8.2.1

2.       PXI rack 1045

3.       Mxi: PXI-MXI-4 (PCI-8336 and PXI-8336)

4.       Now the PC is upgraded to a new one with Windows 10 and LV15.

5.       After new PC the system started, I can see all cards in PXI rack in MAX

6.       I can communicate with all card but not NI5124 Scope.

7.       When I try to launch Testpanels for Ni5124 I got the following error: Image "Briton_0.png"

8.       I can launch Testpanels when I point at NI4070 DMM in MAX.
I can then open a new fan and choose Oscilloscope

 

9.       When pressing Run/Stop I got this error:

10.   NI MAX pictures:

 

MAX can´t recognize the type of the PXI bridge, but it is a PXI-MXI-4 (PCI-8336 and PXI-8336)

 

11.   Error code -1074108967 occurred at an unidentified location
 

12.   I have looked for solution at NI for error -50550 and found this:
 

Solution

These error codes indicate fairly general problems that can be caused by either hardware or software. You can resolve these errors through one of the troubleshooting steps below:

1. Reset the device in Measurement & Automation Explorer, then try the self-calibrate again.
2. Reboot the PC or PXI controller.
3. Try a different PCI or PXI slot.
4. If you are using a remote controller (i.e PCIe-8361) make sure the MXI card has the DIP Switch in the correct position, either ON if you are using BIOS Compatibility Mode or OFF if you are not.

I have tried 1, 2 and 3 => did not help.
About 1 Reset and Self-test is success but Self- Calibrate is just running for ever.
@4 If this was not setup correctly, I assume the PC would not be able to see the PXI rack and modules in it.

 

I have tried to delete all LabVIEW and device driver SW on the PC and then installed it again.
I still got the same error!

 

What could be my next step?
 

Thanks in advance

 

/Bjarne

PS: I also posted the question in NI-forum, but none has responded yet and then I think the hard core fellows at LAVAG could help me

https://forums.ni.com/t5/LabVIEW/PXI-NI-5124-error-code-50550/m-p/4180536#M1208650

 

Edited September 23, 2021 by Bjarne Joergensen

[Bjarne Joergensen]

Hi

Update:
Started Self Calibration yesterday afternoon This morning I got this error in MAX:

 

/Bjarne

Edited September 24, 2021 by Bjarne Joergensen
missing letter

[Bjarne Joergensen]

Hi
 

Sorry the late response.
I have been spoken to a NI engineer and it looks like combability problem with the MXI card. It's not supporting Win10.
I have ordered new MXI card and I'll went back when I get the new card and I know it has solved the problem. Hopefully ultimo November.

 

Regards Bjarne

[Gribo]

I have a similar setup (PXI-1045 and NI PXI cards, with PCI-8361 MXI card). Did you see any other incompatibilities?