creynold

QUOTE (Anders Björk @ Mar 17 2008, 08:59 AM)

Well the same boxes this year too

Sorry for the confusion. As Ben mentioned, it has taken some time for us to transition completely (though he was only partially right - we're not removing or laying off any branches!)

Per my previous post we removed the extra SSP carton from the shipments of new and upgrade licenses in October 2007, and will finish with the removal of the (now notorious) SSP cartons that ship at renewal time in Q2 of this year. There will still be a few similar areas for improvement in our shipping process, but that should address the majority of SSP instances at least. If for some reason this still seems inconsistent with your experience, please feel free to contact me and I can follow up accordingly.

Thanks,

Craig Reynolds

Software Services, National Instruments

craig.reynolds@ni.com

QUOTE(AndersBjork @ Apr 25 2007, 04:43 PM)

Yet again have I got a carton box probally delivered by airplane from Hungary containing a folder "Global Services and Support", a paper saying my SSP is renewed and a copy of the invoice. The box weighs about ten-twenty times than papers.. How is NI think? This a waste of resouces, an regular envolope or even better a email would be a better solution.

Thanks for your feedback. I know this post was a while back, but I wanted to let you know that we have taken this and previous feedback to heart and are moving towards making these service related transactions paperless. Namely, we have already taken steps to eliminate the SSP carton box and related material and should stop shipping them towards the end of this month (October).

Again, thanks for the feedback. Please let me know if you have any additional feedback regarding SSP.

Craig Reynolds

Software Services - National Instruments

There is a thread on the same subject on one of the NI forums. I thought it would make sense to link to some comments in that thread that address some of your questions about 8.2.1 and NI's policies...see David Gardners posting in that thread.