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Service Contracts


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It occurred to me that we might be walking away from profits by not offering service contracts Do any of you offer service contracts on your programs?

What kind of terms do you offer? How much do you charge and what services do you provide? Do you charge per computer that the program is on? Can you recommend any good books on the topic?

I'd also like to hear from end users who buy service contracts on programs. What services are most useful to you? What do you typically pay?

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