P.Carpentier

Quick feedback ... 

Problem solved, it was related to hardware issues on the computer.

Thanks for that answer hooovahh. 

After all the test I did, my feeling was that it was not related to labview. But I had to ask about the win7 ultimate point.
When posting on friday I had already checked the device manager and all the devices are ok and all the drivers are up to date.
After reading you I checked the windows system event log (which I didn't know it exists, thank you by the way). And there's nothing strange...

I ran a test over the weekend to check if it was LV related or not... I played a video on repeat and I had the same issue.
So I'm going to disable the NI Startup services and then contact the computer's manufacturer.

Hi all,

I have an application that works fine on my developpement computer (Windows 7 pro 64bit).
This application basically handles database and communications with some PLC's.

When using the same build on a customer's computer running windows 7 ultimate, it starts really nice, the communications, display and database are all ok.
But after some amount of time (not always the same, from 5 minutes to 1hour) the whole computer crashes. The display is frozen and there's no way to take control back.
I have to remove the power supply to make it work.
 

I checked the same software without most loops, it does the same,
I made a small test software (state machine activating and deactivating a boolean and counting every second), it does the same as my main software.
I checked the full software on another windows 7 pro computer, no issue. It's still running like it has been running on mine for more than 24hours.
 

The customer's computer is an industrial computer i7-6700 3,4GHz ; 8GB DDR4 Ram, Windows Seven Ultimate 64bit.

So here's my question, are there any know issue with labview application or labview RTE 2017f2 and windows 7 ultimate ?
Or maybe you have any idea of what could be wrong ?

Thank you Scottish Moose, you were right about the additionnal packages.

So, quick update :
I made a new build from scratch and let Labview manage the additional installers. That way I was able to install the build.
But when manually adding NI MAX 16, I'm back to the issue explained before...

I temporarely fixed this by downloading NI System Configuration package (16.1) and installing it manually on the target computer. 

The good point is that I'm now able to do the tests I wanted to do yesterday. No more 'emergency'  ...
Bad point is that my problem is still there. Because I need an installer with NI MAX ... (But of course if there's no solution I'll install it manually...)
Is there any know issues with NI MAX / dotNet 4.6.2 / WES7 / LV16 ??

I will continue my investigations and keep you up to date with my progress.

Hi Everyone,

Most of the time I am able to find solutions to my issues just by reading this forum but I wasn't that lucky this time.

So, i got an issue when i'm trying to install my build.

I got the following message: "This distribution is built with an older version of winMIF that is not compatible with .NET 4.6.2 upgrade to 17.0"

When googling this error message or even "winMIF" i can't find anything that match my request
I tried to uninstall the .NET framework and then reinstall the 4.0 (and 3.5) and I got the same issue. (Exactly the same error even if it's .NET 4.0 or 3.5 ...)

The computer used to build is a Win7Pro with Labview 16.
The target computer is a WES7 (but I got the same issue on my dev computer ...)

In advance thank you, 

Piet