jake42 Posted May 14, 2022 Report Share Posted May 14, 2022 My applogies if this isn't the proper forum... I cannot activate LabVIEW (or any related toolkits, or packages) using my alliance member serial number. Up until about 3 weeks ago, I have had no problems. When I attempt to activate using the NI License Manager, I get the message (in red), "Invalid serial number". I have tried to contact NI (email, phone, web) app 8 times with zero success. I did get LV activated using an email-supplied activation code but was told I would have to submit a request for every individual package needed. I attempted to submit a service request using the link on NI's webpage, but it redirects to a Salesforce error page. Yesterday I received an email saying the issue would be closed since it has been resolved -even though I haven't been able to speak with anyone or resolve the issue. Any help would be greatly appreciated. On a side note, I've asked several people why Python has gained so much traction (as opposed to LV). Answers generally are, cost, availability of libraries, and ease of use. I suspect it's as much or more that people arent happy with NI's serious degradation in customer service. In other words, because it's not NI. I think it's very unfortunate because I've found LV (and NI) in the past to be an excellent solution. I'm at the end of my career (30+ years) and mostly just consulting these days. Meaning I don't have to deal with NI directly very often. But when I do it becomes apparent why I hear almost constant criticism from my clients, friends, peers. Quote Link to comment
JKSH Posted May 15, 2022 Report Share Posted May 15, 2022 12 hours ago, jake42 said: I suspect it's as much or more that people arent happy with NI's serious degradation in customer service. In other words, because it's not NI. I think it's very unfortunate because I've found LV (and NI) in the past to be an excellent solution. I'm at the end of my career (30+ years) and mostly just consulting these days. Meaning I don't have to deal with NI directly very often. But when I do it becomes apparent why I hear almost constant criticism from my clients, friends, peers. I don't have an answer for your activation issue, but you're not alone: https://lavag.org/topic/22358-nis-new-software-subscription-model/ https://forums.ni.com/t5/LabVIEW/LabVIEW-subscription-model-for-2022/td-p/4204448 Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.