Jump to content

LabVIEW activation issues


Recommended Posts

My applogies if this isn't the proper forum...

I cannot activate LabVIEW (or any related toolkits, or packages) using my alliance member serial number. Up until about 3 weeks ago, I have had no problems. When I attempt to activate using the NI License Manager, I get the message (in red), "Invalid serial number". I have tried to contact NI (email, phone, web) app 8 times with zero success. I did get LV activated using an email-supplied activation code but was told I would have to submit a request for every individual package needed. I attempted to submit a service request using the link on NI's webpage, but it redirects to a Salesforce error page. Yesterday I received an email saying the issue would be closed since it has been resolved -even though I haven't been able to speak with anyone or resolve the issue.

Any help would be greatly appreciated. On a side note, I've asked several people why Python has gained so much traction (as opposed to LV).  Answers generally are, cost, availability of libraries, and ease of use. I suspect it's as much or more that people arent happy with NI's serious degradation in customer service. In other words, because it's not NI. 

I think it's very unfortunate because I've found LV (and NI) in the past to be an excellent solution.   I'm at the end of my career (30+ years) and mostly just consulting these days.  Meaning I don't have to deal with NI directly very often.  But when I do it becomes apparent why I hear almost constant criticism from my clients, friends, peers.

Link to comment
12 hours ago, jake42 said:

I suspect it's as much or more that people arent happy with NI's serious degradation in customer service. In other words, because it's not NI. 

I think it's very unfortunate because I've found LV (and NI) in the past to be an excellent solution.   I'm at the end of my career (30+ years) and mostly just consulting these days.  Meaning I don't have to deal with NI directly very often.  But when I do it becomes apparent why I hear almost constant criticism from my clients, friends, peers.

I don't have an answer for your activation issue, but you're not alone:

Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.