Thanks all for these great and detailed responses! I'm definitely aware our current offering has a lot of areas of improvement.
MarkCG - Yes, I still have all the notes from our interview, but appreciate the summary reiterating what we talked about.
PiDi- Thanks for your summary of your system. I'm glad to hear you like LabVIEW, though understandable that the lack of machine control and industrial automation is disappointing. NXG is where a lot of investment is now, so most likely (and I can't say anything definitively at this point) any improvements in this area will happen there first.
Sam- This is really helpful, I appreciate that the feedback is so logically laid out. You mention that it supports only CoE. Would there be other protocols/CAN implementations that you would would also like to see? It does seem like CAN isn't the problem.
Michael Aivaliotis- Thanks for this insight. I've heard many mention the topology as a problem, but appreciate the way you've spelled this out. For testing I only have one 3rd party slave device (working from home like many people, it's harder to get equipment). Having a description of the behavior is very helpful.