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NI drags its feet...
Sam Dexter posted a topic in LabVIEW General... to provide us with an upgrade to our software which we bought back in 2017. And this is going on for more than a year now. The story is simple - our company bought a license for NI EMBEDDED CONTROL AND MONITORING SOFTWARE SUITE, USB, SPR17, Rev 007, 2017.06.07 and we successfully downloaded the SP1 upgrade later on. The next year we bought a subscription to LabView 2018 but did not renew it for 2019 and went back to using 2017. Meanwhile our downloaded SP1 files gone missing. "No problem" - we thought - "We'll just go to the NI website and download our SP1." https://www.ni.com/en-ca/support/downloads/software-products/download.embedded-control-and-monitoring-software-suite.html#306390 Not that fast! To download previous versions of LabView you need an active subscription. OK... So, how do you get missing pieces for your software you have a license for if you do not have an active subscription? We contacted NI and their representative Newark and asked them for help... Long story short - we are still waiting for a resolution. Meanwhile, I see no other option but to ask the community for help if NI is so ignorant. Maybe some of the members can share their LabView 2017 SP1 installation files? I don't think it will be a copyright violation or something - what can you do with it without the license? In any case, I would greatly appreciate any input and, maybe, perhaps an advise or a comment. https://www.ni.com/en-ca/shop/software/products/embedded-control-and-monitoring-software-suite.html We are looking for: 1. LabView2017SP1-WinEng 2. 2017SP1RealTime-WinEng 3. 2017SP1FPGAModule-WinEng 4. 2017SP1XILINXCompilationTools Best Regards.