smarlow Posted February 23, 2022 Report Posted February 23, 2022 Just got a cRIO-9047 out of the box. I am running LabVIEW 2020 SP1 on the host computer, and the cRIO is running firmware 6.1.0f2 (why so old for a device that just shipped?). We ordered this controller/chassis months ago, but delivery was delayed, supposedly due to the chip shortage. The host computer is running CompactRIO 21.0 drivers. When I try to install the latest software (anything newer than 'legacy'), the installer tells me I need to update the firmware on the controller to version 7 first. However, when I select the device in MAX, the 'Update Firmware' button that is supposed to be on the System Settings tab is missing. I have 4 sbRIOs on the same subnet, and they are all good (Update Firmware button showing, running newer, non-legacy software loads). When I run the legacy installer for 20.5, and try to use the 'Update BIOS' button on the installer dialog box, I get a dialog saying the host has no new firmware load higher than the one installed, even though I am running the latest CompactRIO drivers. Has anyone else had this problem? Without a solution, I can only run the legacy software load. Thanks for any help. Quote
Mads Posted February 24, 2022 Report Posted February 24, 2022 (edited) Have you tried updating the firmware via the web interface of the controller? Edited February 25, 2022 by Mads Quote
Popular Post smarlow Posted April 5, 2022 Author Popular Post Report Posted April 5, 2022 Found the issue. The cRIO and PC were connected via a router which was blocking the port used for firmware updates. NI MAX should display a message where the "Updated Firmware" button should be indicating that the port (with port number) is being blocked. 5 Quote
Neil Pate Posted April 6, 2022 Report Posted April 6, 2022 Thanks for the update @smarlow this is interesting to know. Not the best example of UI design! Quote
Albino173 Posted 4 hours ago Report Posted 4 hours ago What is the port that needed to be unblocked? I can see the Update Firmware button on mine but I keep getting error codes and the firmware won't install. Error code 800407E2 and code 80040390. Quote
Mads Posted 2 hours ago Report Posted 2 hours ago 1 hour ago, Albino173 said: What is the port that needed to be unblocked? I can see the Update Firmware button on mine but I keep getting error codes and the firmware won't install. Error code 800407E2 and code 80040390. The first error code might be due to lack of privileges, try running NI max as admin...Or a full disk (try reformatting the cRIO first). As for ports to open if blocked https://forums.ni.com/t5/Real-Time-Measurement-and/Cannot-access-cRIO-behind-NAT-firewall-with-MAX/td-p/1868251 Quote
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