I am going through the recertification of my CLA. The online multiple choice exam did not suite me so I decided to take the practical exam again. I signed up in good faith to take the practical exam online via PSI. I registered under my name, Tim. My test was scheduled for 2/4/2022. After connecting and going through the check in procedure, the proctor would not let me take the test. They stated my id did not match the name I registered under. Tim vs Timothy. They would not budge and I was unable to take the exam. Laster that day I reached out to NI Certification and a few days later they sent me an email back stating the problem had been corrected. To verify, I called PSI on 2/11/2022. The representative told me the issue was not corrected and that in fact I would have to pay for the exam again. I asked to speak with a supervisor who finally admitted that Tim and Timothy are the same, made the necessary notes, and rescheduled my exam for 2/14/2022. When I tried to take the exam on 2/14/2022, the proctor would not let me take the exam because of a name discrepancy. I spent two hours chatting with tech support before finally calling PSI again. I talked to tech support for an hour before they transferred me to customer service. This individual stated that the issue had to be escalated internally at PSI and they would get back to me in 2 to 3 business days with a decision. He would not confirm that I would not be asked to pay for the exam again.
YOU HAVE BEEN WARNED! TAKE THE EXAM IN PERSON IF YOU CAN!