Anders Björk Posted April 26, 2007 Report Posted April 26, 2007 Yet again have I got a carton box probally delivered by airplane from Hungary containing a folder "Global Services and Support", a paper saying my SSP is renewed and a copy of the invoice. The box weighs about ten-twenty times than papers.. How is NI think? This a waste of resouces, an regular envolope or even better a email would be a better solution. Quote
Louis Manfredi Posted April 27, 2007 Report Posted April 27, 2007 Yes, same thing here in USA, always delivered by Fed Ex or some other really expensive means. Since my business is in a suburban residential area, the Fed Ex truck often makes a special trip. Another software vendor told me that they send a big box for a similar piece of paper, so that the recieving department of big companies are more likely to log it in and match it up with the purchase order so that the invoice could be paid. But that was years ago & by now accounting departments must have figured out that sometimes something as intangible as an email with an activation code in it can constitute the deliverable for a pretty big P.O. Ah well, its just a little CO2, no big deal... Quote
Grampa_of_Oliva_n_Eden Posted April 27, 2007 Report Posted April 27, 2007 I would guess it has more to do with an assembly line that just drops stuff in a box on a conveyor. To send out envelopes they would need another line with an envelope stuffer. Remember when pondering dilemas of this type that it is $$ not reason that makes the final decision. Ben Quote
Tomi Maila Posted April 27, 2007 Report Posted April 27, 2007 QUOTE(Ben @ Apr 26 2007, 04:12 PM) I would guess it has more to do with an assembly line that just drops stuff in a box on a conveyor. I doubt that NI owns any assembly line for sales packaging. Comapnies usually outsource this kind of things. It's really a business decission. Tomi Quote
Jim Kring Posted April 27, 2007 Report Posted April 27, 2007 QUOTE(AndersBjork @ Apr 25 2007, 02:43 PM) Yet again have I got a carton box probally delivered by airplane from Hungary containing a folder "Global Services and Support", a paper saying my SSP is renewed and a copy of the invoice. The box weighs about ten-twenty times than papers.. How is NI think? This a waste of resouces, an regular envolope or even better a email would be a better solution. Contact NI, directly, and let them know how you feel. Quote
Neville D Posted April 27, 2007 Report Posted April 27, 2007 QUOTE(Louis Manfredi @ Apr 26 2007, 06:07 AM) Yes, same thing here in USA, always delivered by Fed Ex or some other really expensive means. Since my business is in a suburban residential area, the Fed Ex truck often makes a special trip. Maybe they are justifying the ridiculous shipping charges that they now charge which is a percentage (10% ?) of the purchase price. i.e. if you bought SOFTWARE worth a few thousand dollars, you get charged hundreds of dollars to SHIP a few CD's!! Maybe this justifies the expensive looking cardboard carton as well. Neville. Quote
Anders Björk Posted April 30, 2007 Author Report Posted April 30, 2007 I have contacted NI about this. Quote
creynold Posted October 11, 2007 Report Posted October 11, 2007 QUOTE(AndersBjork @ Apr 25 2007, 04:43 PM) Yet again have I got a carton box probally delivered by airplane from Hungary containing a folder "Global Services and Support", a paper saying my SSP is renewed and a copy of the invoice. The box weighs about ten-twenty times than papers.. How is NI think? This a waste of resouces, an regular envolope or even better a email would be a better solution. Thanks for your feedback. I know this post was a while back, but I wanted to let you know that we have taken this and previous feedback to heart and are moving towards making these service related transactions paperless. Namely, we have already taken steps to eliminate the SSP carton box and related material and should stop shipping them towards the end of this month (October). Again, thanks for the feedback. Please let me know if you have any additional feedback regarding SSP. Craig Reynolds Software Services - National Instruments Quote
crelf Posted October 11, 2007 Report Posted October 11, 2007 QUOTE(creynold @ Oct 11 2007, 05:44 AM) ...moving towards making these service related transactions paperless. That's most-excellent news Craig :thumbup: Thanks for letting us know. Quote
Anders Björk Posted March 18, 2008 Author Report Posted March 18, 2008 QUOTE (crelf @ Oct 10 2007, 09:07 PM) That's most-excellent news Craig :thumbup: Thanks for letting us know. Well the same boxes this year too Quote
Tomi Maila Posted March 18, 2008 Report Posted March 18, 2008 QUOTE (creynold @ Oct 10 2007, 09:44 PM) We have taken this and previous feedback to heart and are moving towards making these service related transactions paperless. QUOTE (Anders Björk @ Mar 17 2008, 03:59 PM) Well the same boxes this year too Anders, are you sure the boxes are made of paper this year? Maybe they are made of plastic to save the rain forests Quote
LAVA 1.0 Content Posted March 18, 2008 Report Posted March 18, 2008 QUOTE (Tomi Maila @ Mar 17 2008, 10:14 AM) Anders, are you sure the boxes are made of paper this year? Maybe they are made of plastic to save the rain forests I suspect we have to allow more time for the transition, after all they will have to close down and layoff the Ireland branch when this happens. Ben Quote
Anders Björk Posted March 18, 2008 Author Report Posted March 18, 2008 QUOTE (Tomi Maila @ Mar 17 2008, 04:14 PM) Anders, are you sure the boxes are made of paper this year? Maybe they are made of plastic to save the rain forests Tomi I suspect it is either Finnish or Swedish cartoon board made of pine with slight mix of spruce... We have longer fibers in the north.. Quote
creynold Posted April 9, 2008 Report Posted April 9, 2008 QUOTE (Anders Björk @ Mar 17 2008, 08:59 AM) Well the same boxes this year too Sorry for the confusion. As Ben mentioned, it has taken some time for us to transition completely (though he was only partially right - we're not removing or laying off any branches!) Per my previous post we removed the extra SSP carton from the shipments of new and upgrade licenses in October 2007, and will finish with the removal of the (now notorious) SSP cartons that ship at renewal time in Q2 of this year. There will still be a few similar areas for improvement in our shipping process, but that should address the majority of SSP instances at least. If for some reason this still seems inconsistent with your experience, please feel free to contact me and I can follow up accordingly. Thanks, Craig Reynolds Software Services, National Instruments craig.reynolds@ni.com Quote
shoneill Posted April 9, 2008 Report Posted April 9, 2008 QUOTE (neB @ Mar 17 2008, 04:19 PM) I suspect we have to allow more time for the transition, after all they will have to close down and layoff the Ireland branch when this happens. Ben Hey! Close the Irish branch? Over my dead keayboard! Shane. Quote
crelf Posted April 9, 2008 Report Posted April 9, 2008 QUOTE (shoneill @ Apr 8 2008, 03:01 PM) Hey! Close the Irish branch? Over my dead keayboard! To be sure, to be sure! Quote
Rolf Kalbermatter Posted April 16, 2008 Report Posted April 16, 2008 QUOTE (Anders Björk @ Mar 17 2008, 08:59 AM) Well the same boxes this year too Hmm I just get a box with a whole bunch of CDs for the quarterly shipment. Basically no paper in it. Maybe the Developer Suite subscribers were treated more environmental friendly for some time already Rolf Kalbermatter Quote
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