NI drags its feet...

[Sam Dexter]

... to provide us with an upgrade to our software which we bought back in 2017. And this is going on for more than a year now.

 

The story is simple - our company bought a license for NI EMBEDDED CONTROL AND MONITORING SOFTWARE SUITE, USB,

SPR17, Rev 007, 2017.06.07 and we successfully downloaded the SP1 upgrade later on. The next year we bought a subscription

to LabView 2018 but did not renew it for 2019 and went back to using 2017. Meanwhile our downloaded SP1 files gone missing.

"No problem" - we thought - "We'll just go to the NI website and download our SP1."

 

https://www.ni.com/en-ca/support/downloads/software-products/download.embedded-control-and-monitoring-software-suite.html#306390

 

Not that fast! To download previous versions of LabView you need an active subscription. OK... So, how do you get missing pieces

for your software you have a license for if you do not have an active subscription? We contacted NI and their representative Newark

and asked them for help... Long story short - we are still waiting for a resolution.

 

Meanwhile, I see no other option but to ask the community for help if NI is so ignorant.

 

Maybe some of the members can share their LabView 2017 SP1 installation files? I don't think it will be a copyright violation or something -

what can you do with it without the license? In any case, I would greatly appreciate any input and, maybe, perhaps an advise or a comment.

 

https://www.ni.com/en-ca/shop/software/products/embedded-control-and-monitoring-software-suite.html

 

We are looking for:

1. LabView2017SP1-WinEng

2. 2017SP1RealTime-WinEng

3. 2017SP1FPGAModule-WinEng

4. 2017SP1XILINXCompilationTools

 

Best Regards.

 

[dadreamer]

Not sure about the toolkits, but you can easily find LabVIEW 2017 SP1 download links having done just a proper googling:

http://download.ni.com/support/softlib/labview/labview_development_system/2017 SP1/2017sp1LV-WinEng.exe

http://download.ni.com/support/softlib/labview/labview_development_system/2017 SP1/2017sp1LV-64WinEng.exe

[ShaunR]

Try here.

[A Scottish moose]

22 hours ago, ShaunR said:

Try here.

I have frequently wondered on the 'Make it possible, but really inconvenient' approach to software legacy support that has become the norm amongst many large software corporations in the last few years.  I'm sure there is a  reason for taking this approach from the seller side but as an enthusiast/developer/consumer all I see is bad customer service...   

[Rolf Kalbermatter]

On 4/8/2022 at 10:08 PM, A Scottish moose said:

I have frequently wondered on the 'Make it possible, but really inconvenient' approach to software legacy support that has become the norm amongst many large software corporations in the last few years.  I'm sure there is a  reason for taking this approach from the seller side but as an enthusiast/developer/consumer all I see is bad customer service...   

It's common industry standard. So why should NI be an exception? Wanting to download Windows XP for whatever strange reason? Visual Studio 2005 or 2008, just to be a bit obnoxious? It all can be done, but no IT company is trying to make that simple without some special paid support contract. Why? One reason is that people who use those versions will eventually often need some kind of support too and giving even the most simple of support such as license activation or some installation troubles is significantly more effort to do for anything but the last version.

Edited April 10, 2022 by Rolf Kalbermatter

[Sam Dexter]

I could understand paying for support when you need support. But if you only need to download files?.. Plus not just some files but the files you've already paid for. This is nonsense. At the very least they could've provided the files when we contacted the support instead of bouncing us from one rep to another.

 

Thank you everybody for all your suggestions. I've searched all the ftp sites I could possibly find but, unfortunately, no luck. There is some stuff there, no doubt, but highly disorganized and not what we need. Most of the stuff goes up to 2014 anyways and then nothing... Very frustrating. Don't know what else we can do.

 

I wonder if I can use the Community Edition? Does anyone know if Community Edition has a Real Time module and FPGA support?

 

[hooovahh]

22 minutes ago, Sam Dexter said:

I wonder if I can use the Community Edition? Does anyone know if Community Edition has a Real Time module and FPGA support?

Community Edition is the same functionally as LabVIEW Professional.  The only difference is the license.  So to use RT or FPGA with Community Edition, theoretically you'll need to have access to those toolkits, just like you would for Professional.  I have not personally done this.

[ShaunR]

26 minutes ago, Sam Dexter said:

Thank you everybody for all your suggestions. I've searched all the ftp sites I could possibly find but, unfortunately, no luck.

It stops at 2018. all the stuff you listed is on the FTP site for 2017 just search the page for, wait for it, "2017"